Global Integrated Delivery
The ability to outsource and self-manage skilled resources to assist with peak periods or new initiatives, as well as on going processes, is critical in a demanding and competitive global economy.
In the areas of technology and business process services we can create a customized solution for each client that adeptly sources, deploys and/or manages resources through Eclaro’s Philippine Global Integrated Delivery™ Centers, utilizing Eclaro’s Enhanced Integrated Project Delivery model.
Technology. Our teams at the Eclaro Philippines Global Integrated Delivery™ Centers provide application development and maintenance, testing/QA/automation services, data management services, and analytics services.
Business Process Services. Eclaro Philippines’ Business Process Services team provides sales support, customer service/CRM, data entry, human resources support, and recruitment process outsourcing services to global customers.
How it works
Eclaro’s unique process ensures a seamless and transparent delivery of talent to each client.
- Eclaro uses its rigorous methodology to source, screen and vet candidates, and generate a shortlist for client review.
- The client interviews, selects, and assigns work to an individual consultant as if he or she were on-site at the client’s own facilities.
- The Eclaro consultants are trained, integrated and aligned into the global team through collaboration tools, process integration and management.
- The model is completely scalable and flexible. The client hires as needed, and there is no “minimum” number of resources required to deploy this model.
Global Market Place
EIP has three state of the art facilities located in Quezon City. We use the latest technologies to guarantee reliable communication between our team in Manila and our clients across the globe.
This solution gives our clients access to a talented pool of highly educated, skilled resources, fluent in English. Once in place, best-in-class training, oversight and state-of-the-art communication and collaboration tools, process integration and management ensures complete integration at competitive cost.
Eclaro is affiliated with the biggest and most reputable industry organizations in the Philippines, namely, the Business Processing Association of the Philippines (BPAP); the Contact Center Association of the Philippines (CCAP); and the People Management Association of the Philippines (PMAP). These three organizations are highly selective in terms of membership and only accept applicant companies that meet industry standards and strictly comply with government regulations.