Zero defect Policy / Service Oriented Delivery
Eclaro is fully committed to providing superior service to our consultants as well as to our clients. We realize that the demands of a consultant’s schedule (travel and work) require responsiveness, flexibility, and delivery on commitments. Our goal is a “Zero Defect” operations process, which builds mutual trust and understanding within our organization, and with our clients and business partners. Eclaro will continue to develop and measure success by following clearly defined key performance indicators (KPIs). Eclaro will invest in and continually enhance our processes to ensure maximum success for all stakeholders!
Eclaro is committed to providing appropriate levels of support and resources for each consultant. Each consultant has an assigned HR contact and account manager to ensure that all of their needs are met, so that they can focus on their project goals and helping our clients achieve success.
Eclaro is committed to promoting a clear understanding of its internal business processes. Eclaro will optimize consultant access to our consulting, marketing, and operations resources.
Eclaro is committed to developing and continually enhancing clear field engagement guidelines, which are clearly outlined in the Consultant Guidelines.
Eclaro is committed to investing in growing a strong consulting organization, committed to delivery excellence. We have developed a strong Consultant Referral Program to reward consultants for referring friends and former colleagues, and helping us grow and build our organization.
Eclaro is committed to increasing our market share and profitability. We know this is accomplished by leveraging our combined strengths. We will continue to commit resources to growing existing channels and identifying new channels to increase future opportunities for all of our consultants.
Eclaro’s ability to deliver services that meet and exceed client expectations depends on the quality and commitment of our consultants. The Eclaro Consultant Charter helps to ensure an environment of collaboration, flexibility, and commitment to excellence that benefits Eclaro, our consultants, and our mutual clients.